I Was Charged Twice or Charged Unexpectedly

If you see an unexpected or duplicate charge from Cleario, contact us right away, and we will review it.

Annual renewal: The subscription is renewed automatically on your billing date.
Duplicate purchase: The checkout was completed more than once by accident.
Payment processing delay: A charge appearing unexpectedly may be a delayed processing of your original purchase clearing at your bank.

Check your email for a renewal reminder or billing confirmation from Cleario - this will clarify what the charge is for.
Log in to your bank or payment account to check whether the charge has fully processed or is still pending.
If you believe the charge is incorrect, visit support.mycleario.com/hc/en-us and submit a request as soon as possible.
Include: your full name, email address used to purchase, charge amount, charge date, and a screenshot of your bank or card statement if available.

We review billing queries promptly and issue refunds where a charge was made in error.

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